About

I help organizations fix gaps in documentation, processes, and compliance. With 15+ years of hands-on experience across financial services, government, and corporate environments, I bring a practical, cross‑functional approach that combines business analysis, process mapping, governance, and clear technical communication.

Problems I Solve

• Outdated or missing regulatory/compliance documentation
• Inefficient or unclear business processes slowing teams down
• Complex systems/projects needing clear, user‑friendly documentation
• Governance, Risk & Compliance (GRC) frameworks needing gap analysis & updates

Services (Available Immediately)

• Technical Writing & Documentation: Policies, procedures, manuals, user guides
• Business Analysis: Requirements gathering, stakeholder workshops, process modeling
• Process Improvement: Lean mapping, workflow redesign, SOP creation
• GRC Support: Risk assessments, controls documentation, compliance reporting

Selected Results

• Supported Toronto Police Services modernization project as Business Analyst, delivering updated workflows and process documentation.
• Designed and delivered complex interactive PDF forms for financial institutions, streamlining onboarding and reducing processing errors.
• Conducted process gap analyses for mid‑sized firms, resulting in measurable efficiency gains and reduced compliance risk.

Certifications

• OCEG GRCP (Governance, Risk & Compliance Professional)
• OCEG IAIP (Integrated AI Professional)

Let’s Talk: If you need fast, reliable support with documentation, process, or compliance, I can help.